FAQ

Sease products are available on our website, in our direct stores, or through a network of authorized retailers. You can use the "Store Locator" feature to find both our direct stores and those of our partners.

To find your size with confidence, every Sease product page offers a Size Guide in both centimeters and inches, as well as a highly accurate size suggestion service that recommends the ideal size for you based on your measurements and fit preferences. If you'd like further assistance, our team is always happy to help — simply contact us via WhatsApp at +39 346 126 8373.

In case of defective product, you can contact our team at info@sease.it. Please have the following information ready:

A full photo of the product and a photo of the specific defect

The product code

Order number (online order)

Proof of purchase of the product, if available. Alternatively, the place and date of purchase of the product (in-store purchase)

Sease products do not go on sale, not even during private sales or the Black Friday period.

Each Sease piece is crafted from high-quality natural and technical fibers — such as cashmere, virgin wool, hemp and linen — made to last for years. Because care
needs vary from one fabric to another, and delicate fibers like cashmere require particular attention, we always recommend following the care label sewn into your garment. For tailored advice on a specific piece, our team is happy to help via WhatsApp at +39 346 126 8373.

Yes. All SEASE orders are shipped on a Delivered Duty Paid (DDP) basis, meaning duties, import taxes, and VAT are already included in the final price shown at checkout
for most countries. Customers will not have to pay additional import charges upon delivery.

Please note: for orders shipped to the state of Illinois (USA), local sales taxes are calculated and added at checkout, as required by local regulations.

It is possible to cancel or modify the order before it is shipped. To proceed, simply contact us and let us know your request.

Sease welcomes travellers from around the world and offers Tax Free shopping in partnership with Global Blue for customers residing outside the European Union,
both in our boutiques and online.

In our boutiques — simply present your passport and our staff will prepare your Global Blue Tax Free Form. On your journey home, validate the form at the Global Blue or customs kiosk at your point of departure from the EU, and Global Blue will refund the eligible VAT in cash or to your credit card.

Foronline orders — to benefit from the VAT refund, you must be physically located within the European Union at the time of purchase and enter a European shipping address. We therefore recommend travelling to the EU first and placing your order only once you have arrived; otherwise complications may arise with customs during export. Once your order is completed, you can request the refund in Europe through Global Blue, choosing between two options:

• Standard Refund: the refund is issued after customs validation. You have until the end of the third month following the month in which the tax-free invoice was issued to complete the process, and you must show the new merchandise. Once the invoice is validated, you can collect the refund at the airport — in cash or to a credit card — at a Global Blue refund point.
• Advance Refund: you can receive the refund immediately, before customs validation, at a Global Blue refund point or lounge. You then have 20 days to obtain customs validation, by showing the new merchandise as you leave the EU, and to return the validated invoice to Global Blue. The refund is issued in cash or to a credit card.

For any question about Tax Free shopping, our team is available at info@sease.it or via WhatsApp at +39 346 1268373.

Credit Card: The Sease Online Store accepts online payments
with the following cards: Visa, Visa Electron, Maestro, Mastercard, and
American Express. 

The buyer is solely responsible for the data entered and should only use credit cards that they are legitimately authorized to use. 

Credit card payments can sometimes be declined for the following reasons:

• The credit card has expired: contact your bank.
• The credit limit has been reached: verify with your bank.
• Incorrect card details: ensure that the provided information (card number, expiration date,
  security code CVV2/4DBC) is correct.

PayPal: PayPal is an electronic wallet that allows you to send and receive money over the internet. To use this payment method, you must have a PayPal account linked to a bank account, credit card, or prepaid card.
You can open a PayPal account by registering on the official PayPal website.

Apple Pay: Apple Pay offers a fast checkout process. When paying with Apple Pay, you don't need to manually enter your credit card information or shipping address. By clicking the Apple Pay button, your fingerprint or Face ID is scanned, and Apple Pay provides the necessary information to the payment processor. 

After clicking the Apple Pay button, your shipping and billing information, as well as order costs, shipping fees, and taxes, will be displayed. You’ll need to authenticate the purchase. The authentication process may vary slightly depending on the device used. 

To use Apple Pay, one of the following devices is required:
iPhone (SE, 6, 6 Plus, or later), iPad (Pro, Air 2, Mini 3, or later), Apple Watch, MacBook Pro with Touch ID, or any Mac model (2012 or later) with Apple Pay enabled.

Google Pay: Google Pay offers a fast checkout process. When paying with Google Pay, you don't need to manually enter your credit card details or shipping address. By tapping the Google Pay button, the payment processor is provided with the information.
You’ll then be able to view your billing and shipping details, and authentication will be required to complete the purchase.

Shop Pay: Shop Pay is a fast checkout method that allows customers to save their email address, credit card, shipping, and billing information. To save payment information, customers need to enter their email at checkout. Shipping and billing data are securely stored on PCI-compliant
Shopify servers. Each purchase made with Shop Pay supports carbon removal projects at no extra cost.

Bank Transfer: Orders can also be paid by bank transfer. In this case, the transfer must be made immediately after the order is placed, as Sease needs to receive the funds within 3 days from the order date. If payment is not received within this period, the order will be canceled, and the
products will be made available for purchase by other buyers. After placing the order, the buyer will receive an email with the bank transfer details.

LUNU Crypto Pay: Payments can also be made using the following cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Ripple (XRP), stablecoins such as Tether (USDT), and USDCoin (USDC). Sease accepts payments from over 60 major crypto wallets. Note that the order total displayed at checkout will be in fiat currency (EUR, CHF, GBP, USD). After selecting "pay with your cryptocurrency" as the payment method and choosing your wallet, the price will be shown in cryptocurrency. Additional network fees (e.g., GAS fees) are not included in the order total. In case of a return, the original order total (in fiat currency) will be refunded, and the payment gateway will convert the amount to cryptocurrency at the time of the refund transaction. Network fees remain the buyer’s responsibility. 

For any questions or issues, you can contact info@sease.it.

At checkout, you will have the option to request gift wrapping. You can also add a
personalized message, which will be carefully handwritten by our boutique
staff.

All discount codes must be applied at checkout. Once the order has been created, it will no longer be possible to apply discounts retroactively. Discounts cannot be applied to SEASE items that are part of a collaboration.

Yes. If you have Store Credit available, you can use it as a payment method during checkout.

Store Credit will appear among the available payment methods when you log in to your customer account or when you use Shop Pay.

If the total order amount exceeds the available credit, the remaining balance can be paid using one of the other accepted payment methods.

Store Credit is automatically applied for the full available amount, and it is not possible to manually select a partial amount.

A maximum of 15,000 USD in Store Credit can be issued per individual customer account.

If you have received Store Credit, the amount will be visible in your customer account under the “My Account” section, where you can also use it for your future orders.

No. Store Credit is applied for the full available amount, and it is not possible to manually select a partial amount.

If the total order value exceeds the available Store Credit, the remaining balance can be paid using another accepted payment method.

Yes. Store Credit can only be used when the customer is logged in to their customer account or when using Shop Pay.

To track you order shipment, you will receive a shipping notification email from the courier. UPS is used for non-EU countries, and DHL for countires within the EU. This email will contain you tracking number, the unique code associated with your package. You can use this number to monitor the status of your shipment.

Orders placed within the European Union can be shipped with two options: Standard shipping, free of charge, or Express shipping, available for a fee. For orders placed outside the European Union, only Express shipping is available. Orders are delivered within 3/4 working days for Europe and within 7 working days for countries outside the EU. (any delays due to customs processes and/or inspections are beyond our control).

For any questions or issues with shippings, you can contact info@sease.it

No pickup locations are currently available. However, if you have a special pickup request, please contact SEASE Customer Service at info@sease.it and we will do our best to arrange pickup at the nearest flagship store.

For the security of your purchases on Sease, a signature is required upon delivery. If no one is available to sign, the courier will attempt to deliver tha package up to 3 times, usually on the next three business days. After the third failed attempt, your order will automatically be returned to our warehouses.

Sease ships to the following countries/regions:

Andorra, Saudi Arabia, Australia, Austria, Bahrain, Belgium,
Canada, Czech Republic, China, Cyprus, Vatican City, South Korea, Croatia,
Denmark, United Arab Emirates, Estonia, Finland, France, Germany, Japan,
Greece, Ireland, Italy, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg,
Malta, Monaco, Norway, Netherlands, Poland, Portugal, Qatar, Hong Kong SAR,
United Kingdom, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain,
United States, Sweden, Switzerland, Turkey, Hungary.

You can request a return or exchange within 14 days from the delivery date by contacting us.

Returned items must be shipped back within 7 calendar days from the date the return is approved. To submit your request, send an email to info@sease.it specifying:

• Returned product: SC030 TN071, NAVY BLUE, 3XL
• For exchange requests: specify the new size/color/product
• Reason for return/exchange

After 14 days: If a return is approved after the 14th day, the return shipping costs must be covered entirely by the customer.

Sease covers return shipping costs for the first return request or the first size/product exchange.

*Andorra: for legal reasons, the customer will be responsible for return costs from Andorra.

NON-EU ORDERS:

For returns from non-European countries, Sease Customer Care will send the buyer a proforma document that must be printed in 3 copies and given to the courier.

The buyer should place the product to be returned in the Sease box it was received in. If the box is no longer usable, any sufficiently large box can be used, but all the barcodes and labels must be removed.

Sease Customer Care will prepare the return shipping label and share it with the customer, who can drop off the package at an UPS Access Point or DHL Service Point of their choice.

For returns from EU countires, it typically takes 1-3 business days. For returns from non-EU countires, it takes at least 3-6 business days (any delays due to customs processes are beyond our control).

The refund or the shipment of the exchanged product will be processed after verifying the resellable condition of the returned product. Refunds will be issued to the same payment method used at the time of purchase. For more details, please refer to the Terms of Sale document.

Please note that, as per our policy, any credits/voucher applied at the time of purchase are non-refundable.
In the event of a return, only the actual amount paid, excluding the applied credit, will be refunded.

For online orders, returns or exchanges cannot be made in-store.

Yes. If the new product has a lower price than the originally purchased one, the customer will receive a voucher for the difference in value. This voucher is valid exclusively for online purchases and must be used within one year from the purchase date. A cash refund for the difference is not available.

If the new product has a higher price, the customer must pay the difference to complete the exchange. Payment can be made using the accepted payment methods at SEASE at the time of the exchange request.

In some cases, when a refund is requested, we may offer the option to receive Store Credit instead of a refund to the original payment method. The store credit cannot be requested for orders coming from Italy.

This option is completely optional and will only be applied if the customer explicitly chooses to receive the refund as Store Credit.

Store Credit may be offered in the following cases:

• Refund of a full order
  
• Partial refund of an order
  
• Refund of returned items
  
• Refund of cancelled orders
  

Store Credit can be issued up to a maximum of 15,000 USD per individual customer account and is valid for 12 or 24 months from the date of issue, unless otherwise specified.

If you choose Store Credit, the amount will be credited directly to your customer account.

You will be able to view it in the “My Account” section and use it for your future purchases.

Store Credit is valid for 12 or 24 months from the date of issue, unless otherwise specified.

No. Store Credit:

• Is not transferable
• Cannot be converted into cash

Except where required by applicable law.

Sease Gift Cards can be purchased both from the Sease online store and at the selected boutiques. If you're buying one as a gift, you can add a personalized message at the time of purchase.

After purchasing, you will receive an email with the Gift Card details, which we recommend keeping to track the balance. If the purchase amount is less that the available credit, the remaining balance can be used for future purchases, but only online.

Online Gift Cards are sent via email in digital format, with values ranging from $180 to $1500. To use them on the website, simply enter the Gift Card number in the " discount code or gift card" field during checkout.

Yes, you can return a product purchased with a Gift Card. The refunded amount will be credited back to the same Gift Card.

Gift Cards purchased online can only be used online, and those bought in-store can only be used in-store.

Solaro® is a tribute to the most iconic sartorial fabric — and the absolute protagonist of the Sease wardrobe from the very beginning. Originally invented by the British army in the 18th century as an anti-UV technology, Solaro® became the reference for sartorial connoisseurs and the most elegant gentlemen, known for its iridescent shades and herringbone weave. At Sease, this icon of style evolves into contemporary outerwear through modern design and performance. We use the original Solaro® from Smith Woollens and pair it with innovative membranes to make it waterproof, windproof and breathable, and we have engineered a lighter, more resistant version in wool and bio-based nylon for extreme functionality. For us, Solaro® is a state of mind — heritage that moves freely between the city, the mountains and nature.

Solaro® runs through the whole Sease wardrobe, bridging sartorial heritage and
high-performance design — and it expresses itself most fully in outerwear,
jackets and tailoring.

• Outerwear & technical jackets — Solaro is at the heart of our most performance-driven pieces: 3L
  shell jackets in original Solaro wool, insulated and waterproof down jackets,
  hooded technical ski jackets, trench coats and lightweight spraytops. Paired
  with innovative membranes, Solaro becomes waterproof, windproof and breathable,
  while our exclusive Solaro Sunrise — woven in wool and bio-based nylon — adds
  lightness and durability for extreme conditions, on the slopes and in the city
  alike.
• Blazers & overshirts — Solaro also lives in our tailoring, where its iridescent shades and herringbone
  weave bring sartorial elegance to blazers and overshirts designed for an
  effortless, contemporary attitude — refined enough for the city, versatile
  enough for the open air.
• Vests, accessories & Wearable Tech — the fabric extends to insulated and reversible vests, and to
  accessories such as ski masks, gloves and caps in Solaro wool. With Solaro
  Wearable Tech, this heritage textile even becomes interactive — as in a Solaro
  backpack that continues the fabric's original dialogue with sunlight through an
  integrated solar panel.

Discover the full story on our Solaro page.

The Sease wardrobe is built around natural, high-quality fibers — cashmere, virgin wool, hemp and linen — reimagined with a technical, performance-driven spirit,
alongside our exclusive Solaro fabric and advanced materials such as Dyneema®, finished with fine Italian craftsmanship. Cashmere holds a special place across
our knitwear and tailoring, chosen for its lightness, softness and natural warmth. Two keywords capture our approach: Natural Performance, the genuine
technical benefits of natural fibers, and Sartorial Tech, the art of bringing classic Italian tailoring into high-performance design.

Cashmere is one of the most precious fibers in the Sease wardrobe, valued for its remarkable softness, lightweight warmth and refined feel against the skin. We
work it across knitwear and tailoring — from pure cashmere sweaters, rollnecks and beanies to wool-and-cashmere overshirts, blazers and hooded pieces, and
bombers that pair Solaro wool with cashmere and shearling. It's the natural choice for garments meant to feel as good as they look, season after season.

Sease partners with brands that share our belief in Made in Italy craftsmanship, quality and sustainability — bringing our iconic materials, like Solaro and Carbon Cashmere, into new worlds.

SEASE x Sebago — born from a shared passion for the sea, this capsule reimagines Sebago's legendary Docksides (an American icon since 1946) with an insert in Sunrise, our wool and bio-based nylon reinterpretation of Solaro. With a leather sock lining, 360° rawhide lacing and non-marking antislip soles, they're meant for the sea and perfect for the city.

L.G.R for SEASE — an eyewear collaboration with L.G.R, the Italian house founded by Luca Gnecchi Ruscone in 2008. L.G.R's signature designs, such as the Reunion and Zanzibar,are enhanced with original Solaro inserts in hand-polished acetate frames and high-performance photochromic or polarized lenses — designed for the mountains, the sea and the city alike. Entirely Made in Italy.

SEASE x Unimatic — a watchmaking partnership with Milan-based Unimatic, producing limited-edition titanium timepieces that unite performance and elegance, from a professional diver to a chronograph created with Automobili Amos for our Safari Rally_Kit.

The Safari Rally_Kit is a capsule collection born from the meeting of Sease and Automobili Amos, the Italian restomod house founded by Eugenio Amos and Carlo Borromeo. Field-tested and designed to be the official wardrobe of the SEASE Amos Racing team across legendary endurance rallies — from the East African Safari Rally to the Dakar — it's a lifestyle tribute to safari elegance: a retro-tech interpretation of the great outdoors, where high-quality natural materials meet technical treatments from the world of motorsport. Solaro takes centre stage — the fabric originally developed to protect from UV rays on African missions — reinterpreted with inserts, finishes and iridescent colour accents that echo Eugenio Amos's Ferrari 308. The kit spans the Endurance Field Jacket and Endurance Suit in laminated Solaro wool, a Race Jacket in soft technical Alcantara, the Safari Vest, a white military shirt and cargo pants, and a range of travel essentials. Discover the full story in the Sease World section of our site.