General condition of sale

GENERAL TERMS AND CONDITIONS OF SALE

Preamble

These general terms and conditions of sale (hereinafter, the "General Conditions") govern the purchase of products and services carried out remotely and made available via the internet through the website www.sease.it (hereinafter, the "Site"), in compliance with Italian legislation set out in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the "Consumer Code").

The goods covered by these General Conditions are offered for sale by Sease S.r.l., with registered office in Milan 20123, Via Enrico Toti no. 2, registered with the Milan Chamber of Commerce under no. 2086253 of the Companies Register, Tax Code / VAT No. 09374360965 (hereinafter the "Supplier"), email address / certified email address: fuga192@legalmail.it.

Before making purchases, the consumer accessing the Site (hereinafter the "Purchaser") is required to carefully read the General Conditions made available on the Site.

Contracts concluded with Sease S.r.l. through the Site are governed by these General Conditions in compliance with Italian law. The language available for concluding the contract is Italian.

Art. 1 – Definitions

1.1. The term "online sales contract" means the sales contract relating to the Supplier's tangible movable goods, entered into between the Supplier and the Purchaser as part of a distance selling system organized by the Supplier through electronic means.

1.2. The term "Purchaser" means both the consumer (a natural person acting for purposes unrelated to any business, commercial, craft, or professional activity) and the professional (a natural or legal person acting in the course of their business, commercial, craft, or professional activity) who makes the purchase under this contract.

1.3. The term "Supplier" means the party indicated in the heading, i.e., the party providing the information services.

Art. 2 – Subject Matter of the Contract

Under this contract, the Supplier sells and the Purchaser purchases remotely, by electronic means, the tangible movable goods indicated and offered for sale on the website https://www.sease.it (hereinafter the "Products").

Art. 3 – Method of Concluding the Contract

The contract between the Supplier and the Purchaser is concluded exclusively via the internet, through the Purchaser's access to https://www.sease.it, where, by following the indicated procedures, the Purchaser must complete and submit the electronic order form. The Purchaser must add the Product to the "Cart" and, after reviewing these General Conditions and confirming acceptance of them, must enter the shipping details, select the desired payment method, and confirm the order, which shall constitute a contractual offer.

Art. 4 – Conclusion and Effectiveness of the Contract

4.1. The purchase contract between Sease S.r.l. and the Purchaser is deemed concluded upon acceptance of the order by Sease S.r.l.. Such acceptance is communicated to the Purchaser by sending a printable order confirmation email containing the order number, the list of Products ordered, the details of the purchaser, the price of the goods purchased, shipping costs, payment terms and methods, the delivery address, delivery times, and the existence of the right of withdrawal.

4.2. The contract shall not be considered finalized and effective between the parties in the absence of the above.

4.3 After checking the order confirmation email, if the Purchaser identifies any errors in the order, they must report such errors within twelve (12) hours of receiving the email. After this period, the order will be processed for shipment and no further changes will be accepted, without prejudice to the Purchaser's rights under point 14 below.

Art. 5 – Product Information

5.1 Information and descriptions relating to the Products are available on the Site and are provided prior to the completion of the purchase. All information supporting the purchase should be understood as general informational material only.

5.2 All Product information is provided in Italian and English.

5.3 The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the product description sheet. It is understood that the image of the Products serves solely to present them for sale and may not perfectly represent their characteristics and qualities. In case of discrepancy between the image and the written product description, the product description sheet shall always prevail.

Art. 6 – Payment and Refund Methods

6.1. The Purchaser shall make payment by credit card (Visa, Mastercard, American Express and/or other similar cards), bank transfer, PayPal, Apple Pay, Google Pay, Shop Pay, LUNU Crypto Pay.

6.2 If payment is made by bank transfer, it must be completed immediately after placing the order, as Sease requires receipt of funds within 3 days of the order date. After this period, the order will be canceled and the goods made available again for purchase by other customers.

Bank transfer details:

Account holder: Sease S.r.l.
IBAN: IT80 R032 6801 0010 5224 7128 910
BIC/SWIFT: SELBITBXXX
Bank: BANCA SELLA S.p.A. – Corso De Gasperi Branch – Corso Alcide De Gasperi, 46 – 10129 TURIN (TO)
Payment reference: the Purchaser must indicate in the transfer reference the order date and order number, found in the confirmation email.

6.3. Any refund to the Purchaser will be credited using one of the methods offered by the Supplier and promptly chosen by the Purchaser, and, in the case of exercise of the right of withdrawal, within a maximum of 14 days from the date on which the Supplier became aware of the withdrawal.

6.4 If the purchase is made by a professional, the Purchaser is given the option to enter billing details, including tax code and/or VAT number, in the cart. The professional is responsible for correctly entering the billing details.

6.5. Sease S.r.l. employs the highest commercially available security measures in the industry. Furthermore, the payment process takes place on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection enabling the transmission of encrypted information using 128-bit algorithms, ensuring that it is intelligible only to the Purchaser's computer and the Site's computer. In this way, the use of the SSL protocol guarantees:

i. that the Purchaser is communicating their data to the Supplier's central server and to no one else.

ii. that data transmitted between the Purchaser and the Supplier's central server is encrypted, preventing it from being read or manipulated by third parties. Furthermore, Sease S.r.l. declares that it does not have access to and does not store sensitive data relating to the payment method used by the Purchaser. Only the entity processing the payment has access to this data, for purposes of payment and collection management.

Payments made with European credit cards are subject to the European PSD2 regulation (European Directive 2015/2366), which introduces new authentication rules.

Strong Customer Authentication (SCA) is similar to what many call two-factor authentication: if a customer makes an online purchase with their debit or credit card, SCA may require the use of two forms of authentication. For example, strong customer authentication may require the customer, as a second step — instead of simply entering a PIN or password — to enter a code generated in their banking app.

The Purchaser may contact their bank for further information on activating and using this service.

6.6 Payment may also be made using one of the following cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Ripple (XRP), stablecoins: Tether (USDT), USD Coin (USDC). Sease accepts payments from major crypto wallets (60+). Please note that the order value displayed online at checkout will be shown in fiat currency (EUR, CHF, GBP, USD). After selecting "pay with your cryptocurrency" as the payment method and selecting your wallet, the price will be shown in cryptocurrency. Additional network fees (e.g., gas fees) are excluded from the order total. In the event of a return, the original order total (equivalent in fiat currency) will be refunded; the payment gateway will convert the total into cryptocurrency at the time of the transaction. In this case as well, additional network costs are borne by the purchaser.

Art. 7 – Delivery Times and Methods

7.1. Shipping methods, times, and costs are clearly indicated during the purchase process.

7.2. The Supplier will deliver the Products purchased on the Site to the address indicated by the Purchaser during the purchase process by express courier (hereinafter "Courier"). Sease S.r.l. will not be liable for unforeseeable delays or delays not attributable to it.

7.3 Once the Products have been shipped, the Purchaser will receive a confirmation email including a link for tracking the shipment.

7.4 In any case, except in cases of force majeure or unforeseeable circumstances, ordered Products will be delivered within 5 (five) business days from the day following the day on which Sease S.r.l. confirmed the order to the Purchaser via order confirmation email.

7.5 Upon delivery, the Purchaser is required to check:

that the packaging is intact, not damaged, not wet, or otherwise altered;
that the number of packages matches what is indicated on the transport document.

Any damage to the product or packaging, or any discrepancy in the indications, must be immediately reported to the courier by noting "Written Reservation of Inspection" on the courier's proof of delivery. Once the courier's document has been signed, the Purchaser may not raise any objection regarding the external characteristics of the delivered goods.

7.6 In the event that the goods held in storage at the courier's warehouses are not collected within 5 business days due to repeated inability to deliver to the address provided by the Purchaser at the time of the order, the order will be canceled. In this case, a refund procedure for the price paid will be applied, excluding personalized products and shipping costs.

Art. 8 – Prices

8.1. All sale prices of the Products displayed and indicated on the Site are expressed in EUR, CHF, USD, GBP depending on the shipping country selected.

8.2. The sale prices referred to in the preceding point are inclusive of VAT and any other applicable tax/duty, unless otherwise indicated by the Supplier. Shipping costs and any additional charges, if applicable, although not included in the purchase price, are indicated and calculated during the purchase process before the Purchaser submits the order.

Art. 9 – Product Availability

9.1. The Supplier undertakes to process and fulfill orders within a reasonable time, in accordance with the purchase procedure and in any case no later than the time specified in point 7.4; to this end, it indicates in real time, in its electronic catalog, the number of Products available and unavailable, as well as shipping times.

9.2. If an order exceeds the quantity available in stock, the Supplier will notify the Purchaser by email whether the item can no longer be reserved, or the waiting time to obtain the chosen item, asking whether the Purchaser wishes to confirm the order or not.

9.3. The Supplier's IT system confirms the registration of the order as quickly as possible by sending the Purchaser a confirmation by email, pursuant to point 4.1.

9.4 If an order includes multiple Products and one or more Products are not available, the Supplier will promptly notify the Purchaser by email, indicating the shipping terms. The Purchaser will have the option, within the following 12 hours, to respond to confirm shipment of the available Products or to cancel it. If no response is received within this period, the order will be considered confirmed and the available Products will be shipped. In such case, the amount relating to the missing Products will be immediately refunded according to the payment method chosen.

Art. 10 – Limitations of Liability

10.1. The Supplier assumes no liability for service failures due to force majeure, in the event it is unable to fulfill the order within the time frame set out in the contract.

10.2. The Supplier shall not be liable to the Purchaser, except in cases of willful misconduct or gross negligence, for service failures or malfunctions related to the use of the internet outside its control or that of its sub-suppliers.

10.3. Furthermore, the Supplier will not be liable for damages, losses, and costs incurred by the Purchaser as a result of non-performance of the contract for reasons not attributable to the Supplier, the Purchaser being entitled only to the full refund of the price paid and any ancillary charges incurred.

10.4. The Supplier assumes no liability for any fraudulent or unlawful use by third parties of credit cards, checks, and other means of payment when paying for purchased Products, provided it demonstrates that it has adopted all possible precautions based on the best available knowledge and experience and ordinary diligence. It is understood that the limitations and exclusions of liability provided for in this article do not apply in cases of willful misconduct or gross negligence by the Supplier and do not prejudice the mandatory rights recognized to the consumer under the Consumer Code.

Art. 11 – Liability for Defects, Proof of Damage, and Compensable Damages: the Supplier's Obligations

11.1. Pursuant to Art. 116 of the Consumer Code, the Supplier is liable for damage caused by defects in the goods sold if it fails to communicate to the injured party, within 3 (three) months of the request, the identity and domicile of the manufacturer or the person who supplied the goods to it.

11.2. The above request from the injured party must be made in writing and must indicate the Product that caused the damage and the date of purchase; it must also include an offer to view the Product, if it still exists.

11.3. The Supplier cannot be held liable for consequences arising from a defective Product if the defect is due to the Product's compliance with a mandatory legal provision or binding measure, or if the state of scientific and technical knowledge at the time the manufacturer put the Product into circulation did not yet allow the Product to be considered defective.

11.4. No compensation shall be due if the injured party was aware of the Product's defect and the danger arising from it and nevertheless voluntarily exposed themselves to it.

11.5. In any case, the injured party must prove the defect, the damage, and the causal connection between the defect and the damage.

11.6. Damage to property under Art. 123 of the Consumer Code shall, however, only be compensable to the extent that it exceeds the sum of three hundred eighty-seven euros (€387).

Art. 12 – Warranties and Assistance Procedures

12.1. All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for in Articles 128-135 of the Consumer Code ("Legal Guarantee"). The Legal Guarantee is reserved for consumers.

12.2. Except for the normal deterioration process of the Products and/or specific indications relating thereto, the Supplier is liable for any lack of conformity that appears within two years from delivery of the Product.

12.2.1 The Purchaser benefits from the 2 (two) year Legal Guarantee of Conformity, as provided for in Articles 128-135 of the Consumer Code. This guarantee covers exclusively defects of conformity that existed prior to the sale and does not apply to damage resulting from improper use, negligence, washing not in accordance with instructions, normal wear and tear, or alterations made by the Purchaser. After 12 (twelve) months from delivery of the Product, the Purchaser bears the burden of proving that the defect existed prior to the purchase and did not result from improper use or natural wear of the garment.

12.3 Without prejudice to the foregoing paragraph 12.2,

12.3.1 in the event of a lack of conformity in Products sold by the Supplier, the Purchaser must contact Sease S.r.l. by telephone and subsequently by sending an email to info@sease.it with photographic documentation of the defect found.

12.3.2 The Purchaser is entitled, at their choice and provided the type of Product allows it, to have the conformity of the Product restored, free of charge, through repair or replacement, or to an adequate price reduction or termination of the contract;

12.3.3 The Purchaser forfeits these rights if they do not report the lack of conformity to the Supplier within two months from the date they discovered the defect, unless it concerns a Product which by its nature is perishable or subject to expiration within a shorter period, in which case the defect must be reported within that shorter period.

12.4 Products repaired, modified, or altered in any way by the Purchaser are excluded from the Legal Guarantee. Also excluded from the scope of the Legal Guarantee are any failures, malfunctions, or other defects caused by accidental events or the Purchaser's responsibility, or by use of the Product not in accordance with its intended purpose and/or with the technical documentation accompanying the Product, if any, or the instructions for use relating thereto. The guarantee is personal and therefore applies only to the original Purchaser.

Art. 13 – Purchaser's Obligations

13.1. The Purchaser undertakes to pay the price of the goods purchased within the time and in the manner specified in the contract.

13.2. The Purchaser undertakes, once the online purchase procedure has been completed, to print and retain this contract.

13.3. The Purchaser acknowledges and declares that they have reviewed all the information provided during the purchase procedure and that they fully accept these General Conditions and the payment terms set out herein.

Art. 14 – Right of Withdrawal

14.1. The Purchaser has, in any case, the right to withdraw from the contract entered into, without penalty and without giving any reason, either (i) by directly and immediately returning the goods to the Courier upon delivery at the previously confirmed shipping address — without any obligation to communicate this intention to the Supplier through prior written notice (registered letter with return receipt) — or (ii) within a period of 14 (fourteen) days from the day the purchased goods are received.

14.2. If the Purchaser decides to exercise the right of withdrawal under 14.1(ii), they must notify the Supplier by registered letter with return receipt to the address of Sease S.r.l.'s operating office, Via Gian Battista Vico 32 – 20123 Milan, or by writing an email to info@sease.it, or through the dedicated form available in their account area / order page on the Site.

14.3 Once such notice has been received, the Supplier will inform the Purchaser of the instructions for returning the Products. The returned product must be handed over to the Courier within 14 days of confirmation of registration of the return request, after which it will no longer be possible to exchange and/or refund the product.

14.4 The right of withdrawal is governed by the following conditions:

The right applies to the Product purchased in its entirety; therefore, if the Product consists of multiple components or parts, withdrawal may not be exercised on only part of the purchased Product.

In the event of exercise of the right of withdrawal, Sease S.r.l. will refund to the Purchaser the full amount of the returned goods, including any standard delivery costs incurred, it being understood that additional costs arising from the Purchaser's choice of a delivery method other than the standard one offered by the Supplier are not refundable, within 14 days from the date on which notice of withdrawal was received, without prejudice to Sease S.r.l.'s right to suspend payment of the refund until actual receipt of the goods. The refund will be made using the same payment method used by the Purchaser, unless the Purchaser has expressly requested a different method. In the case of bank transfer, it will be the Purchaser's responsibility to provide the bank details for receiving the refund (account holder, name and address of the Bank, and IBAN).

Shipping costs relating to the return of Products are borne by the Purchaser if the order is under EUR 350, USD 500, CHF 500, GBP 400. If the order exceeds these amounts, return shipping costs are offered to the Purchaser for the first size exchange, the first product exchange, or the first return request for that order.

Please note that, starting from the second return relating to the same order, return shipping costs will be entirely borne by the Purchaser.
Shipment, until confirmation of receipt at the Supplier's warehouse, is entirely the Purchaser's responsibility.
Sease S.r.l. accepts no liability whatsoever for damage or theft/loss of goods returned via uninsured shipments.
In the event of damage to the goods during transport, Sease S.r.l. will notify the Purchaser of the incident (within 5 business days), to allow them to file a claim with the courier and obtain any applicable refund. In this case, the Product will be made available to the Purchaser for its return, while the withdrawal request is simultaneously canceled.

The right of withdrawal lapses entirely, due to the lack of the essential condition of the integrity of the goods (packaging and/or its contents), in cases where Sease S.r.l. determines:

The absence of the outer packaging and/or wrapping containing the purchased Product;
Damage to the Product due to causes other than its transport.

In the event that the right of withdrawal lapses, Sease S.r.l. will return the purchased goods to the sender, charging the shipping costs to the sender.

14.5. Upon receipt of the notice by which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the provisions set out in the preceding points of this article.

14.6. Without prejudice to the procedures set out in Art. 14.2, the Purchaser may also exercise the right of withdrawal through the dedicated form available in their account area / order page on the Site, accessible using the email address used for the order. Upon submission of the form, the Purchaser automatically receives a confirmation email that the request has been received. For orders placed by consumers, withdrawal exercised within the statutory period is not subject to any approval by the Supplier and takes effect merely by virtue of the notice being given within the required time.

14.7. On a purely commercial basis, and in addition to the right of withdrawal referred to in Art. 14, the Supplier may allow the Purchaser to request a return or exchange of the Product beyond the statutory period. Such requests, to be submitted via the form referred to in Art. 14-bis, are subject to evaluation and approval or refusal by the Supplier, according to the conditions indicated from time to time on the Site. This option in no way affects the consumer's right of withdrawal, which remains fully guaranteed within the statutory period and under the statutory conditions. This provision applies only in countries where this functionality is made available.

14.8. The Purchaser may request cancellation of the order, before it has been handed over to the Courier for shipment, through the dedicated form available in their account area / order page on the Site. Upon submission of the form, the Purchaser automatically receives a confirmation email that the request has been received. If the order has not yet been shipped, the Supplier will proceed with the cancellation and full refund of the amounts paid, including delivery costs, within 14 days and using the same payment method used for the purchase, unless otherwise requested by the Purchaser. If the Product has already been handed over to the Courier, the request will be handled in accordance with the withdrawal provisions set out in Art. 14. The option to report errors within 12 hours under Art. 4.3 remains unaffected.

Art. 15 – Errors and Limitations of Liability

15.1 Information relating to Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors, for which Sease S.r.l. cannot be held liable, except in cases of willful misconduct or gross negligence.

15.2 Sease S.r.l. reserves the right to correct errors, inaccuracies, or omissions even after an order has been submitted, or to modify or update information at any time without prior notice, without prejudice to the Purchaser's rights under these General Conditions and the Consumer Code.

15.3 Except in cases of willful misconduct or gross negligence, any right of the Purchaser to compensation for damages, whether direct, indirect, consequential, incidental, or of any other nature, or to any form of compensation, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and/or property caused by the non-acceptance or non-fulfillment, even partial, of an order, is excluded. These exclusions do not apply in cases of willful misconduct or gross negligence and do not prejudice the mandatory rights recognized to the consumer under the Consumer Code.

15.4 Sease S.r.l. is not liable for damages of any nature resulting from improper use of the Products and/or use not in accordance with the instructions provided by the manufacturer, nor for damages resulting from unforeseeable circumstances or force majeure.

Art. 16 – Grounds for Termination

The obligations under point 13.1 assumed by the Purchaser, as well as the guarantee of successful completion of payment made by the Purchaser using the means referred to in Art. 6.1, are of essential character, such that, by express agreement, failure to fulfill even one of these obligations, where not due to unforeseeable circumstances or force majeure, will result in termination of the contract by operation of law pursuant to Art. 1456 of the Italian Civil Code, without the need for a judicial ruling.

Art. 17 – Intellectual and Industrial Property Rights

Sease S.r.l. informs that the Site, as well as all trademarks and distinctive signs used by it in connection with the sale of the Products, are protected by applicable intellectual and industrial property rights, and that any reproduction, communication, distribution, publication, alteration, or transformation, in any form and for any purpose, of the Site's content, trademarks, and distinctive signs used by Sease S.r.l. (such as, by way of example, works, images, photographs, drawings, dialogues, presentations, music, sounds, videos, graphics, colors, functionality, and design of the Site) is prohibited.

Art. 18 – Protection of Confidentiality and Processing of the Purchaser's Data

18.1. The Supplier protects the privacy of its customers and guarantees that data processing complies with the privacy legislation set out in the GDPR (EU Regulation 2016/679) and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.

18.2. Personal identification and tax data acquired directly and/or through third parties by the Supplier, as data controller, are collected and processed in paper, electronic, and telematic form, depending on the processing methods, for the purpose of registering the order and initiating the procedures for the performance of this contract and related necessary communications, as well as fulfilling any legal obligations, and to enable effective management of business relationships to the extent necessary to properly carry out the requested service (Art. 6, para. 1, letter b) of the GDPR and Art. 2-ter of Legislative Decree 196/2003).

18.3. The Supplier undertakes to treat the data and information transmitted by the Purchaser as confidential and not to disclose it to unauthorized persons, nor to use it for purposes other than those for which it was collected, nor to transmit it to third parties, except as necessary for the performance of the contract and legal obligations.

Such data may only be disclosed at the request of judicial authorities or other authorities authorized by law.

18.4. Personal data will be communicated, subject to the signing of a confidentiality undertaking, only to parties delegated to carry out the activities necessary for the performance of the contract entered into, and communicated exclusively for that purpose.

18.5. The Purchaser has the rights set out in Articles 15-22 of the GDPR, namely the right to obtain:

the updating, rectification, or, where the Purchaser has an interest, the completion of the data;
the deletion, anonymization, or blocking of data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which the data was collected or subsequently processed;
confirmation that the operations referred to in the above two points have been brought to the attention, including as to their content, of those to whom the data was communicated or disclosed, except where this proves impossible or involves a manifestly disproportionate use of resources compared to the right protected.

The data subject also has the right to object, in whole or in part, on legitimate grounds, to the processing of personal data concerning them, even if relevant to the purpose of collection, and to the processing of personal data concerning them for purposes of sending advertising material or direct sales, or for conducting market research or commercial communication.

18.6. The provision of personal data by the Purchaser is a necessary condition for the correct and timely performance of this contract. In the absence thereof, the Purchaser's request cannot be processed.

18.7. In any case, the data acquired will be retained for a period not exceeding that necessary for the purposes for which it was collected or subsequently processed. Its removal will in any case take place securely.

18.8. The data controller for the collection and processing of personal data is SEASE S.r.l., with registered office at Via Enrico Toti 2, 20123 Milan, Tax Code / VAT Number: 09374360965, to which the purchaser may address any request.

18.9. Anything sent to the Supplier's postal (including email) address (requests, suggestions, ideas, information, materials, etc.) will not be considered confidential information or data, must not violate the rights of others, and must contain valid, non-infringing, and truthful information; in no case may the Supplier be held liable for the content of such messages.

Art. 19 – Contract Storage Method

Pursuant to Art. 12 of Legislative Decree 70/2003, the Supplier informs the Purchaser that every order sent is stored in digital/paper form on the Supplier's server/premises, in accordance with confidentiality and security criteria.

Art. 20 – Communications and Complaints

Written communications addressed to the Supplier and any complaints will be considered valid only if sent to the following address: SEASE S.r.l., Via Gian Battista Vico 32, 20123 Milan, or sent by email to info@sease.it. The Purchaser shall indicate in the registration form their residence or domicile, telephone number, or email address to which they wish the Supplier's communications to be sent.

Art. 21 – Applicable Law and Competent Jurisdiction

21.1. The sales contract between the Purchaser and Sease S.r.l. is deemed concluded in Italy and governed by Italian Law.

21.2. For the resolution of disputes relating to the interpretation, performance, or termination of these General Conditions or of individual purchase orders, if the Purchaser is a consumer within the meaning of the Consumer Code, the court of the Purchaser's municipality of residence or domicile shall have exclusive jurisdiction if located in Italian territory; in all other cases, exclusive territorial jurisdiction lies with the Court of Milan, to the exclusion of any other competent court.

21.3 In the event of a dispute concerning payment of a sum of less than €50,000.00 arising from e-commerce sales made to purchasers not qualifying as "consumers," before initiating proceedings before the Court, the parties undertake to attempt the mandatory assisted negotiation procedure pursuant to Legislative Decree 132/2014, through their respective lawyers.

21.4 In any case, it is optionally possible to resort to the mediation procedures set out in Legislative Decree 28/2010 for the resolution of any disputes arising in the interpretation and performance of these General Conditions.

21.5 The purchaser, qualified as a consumer pursuant to Art. 3, paragraph 1, letter a) of the Consumer Code, is also informed that, for the out-of-court resolution of disputes, they may resort to the alternative dispute resolution (ADR) procedures provided for in Articles 141 et seq. of the Consumer Code, by contacting the competent ADR bodies registered in the relevant list.

Art. 22 – Promotions and Free Gifts

Promotional initiatives or offers involving the provision of a free gift ("promotional gift") are valid only under the terms, methods, and periods indicated in the relevant commercial communication or the specific rules of the initiative. In particular:

The free gift may only be granted if the customer has included in their order at least one product sold at full price (i.e., not discounted), unless otherwise indicated. If the order does not meet the conditions of the promotion (for example, it contains only the free gift or does not include a full-price product), the company reserves the right not to provide the free gift. In the event of an evident technical, promotional, or pricing error, the company reserves the right to cancel the provision of the free gift or the entire order, promptly notifying the customer and, if applicable, refunding any amounts already paid. The free gift may not be combined with other promotions unless expressly permitted. All other specific conditions (such as time limits, stock, product exclusions) are set out in the communication of the initiative or in the FAQs.

Pursuant to Article 1341 of the Italian Civil Code, the Purchaser declares that they have read and specifically accept the following articles of these General Conditions:

Art. 7 (liability for delivery delays), Art. 10 (limitations of liability), Art. 15 (errors and exclusions of liability), Art. 16 (express termination clause), and Art. 21 (competent jurisdiction).