Returns and Refunds
You can request the return/exchange of the purchased product within 14 days from the delivery date and the returned items must be shipped back to us within 7 calendar days from the date of approval.
It is possible to ask for a refund or for a size/product exchange.
Sease pays the return costs for the first return request, or the first product/size change.
Sease Customer Care will prepare the return shipping label and share with you via e-mail; you can self-delivery of the package to an UPS Access Point/DHL Service Point.
To submit your request, please send an e-mail to info@sease.it with the following information:
- returned product (example: SC030 TN071, NAVY BLUE, 3XL)
- for exchange requests: please specify the new item (name, color, size) or new product
For EXTRA-EU returns, Sease Customer Care will send the proforma document to the Buyer through e-mail. The proforma has to be printed in 3 copies and given to the courier.
The Buyer is requested to insert the returned product in the Sease box received. If the box is no longer usable, it is possible to use any other box (please remove any barcode and label).
Return timing and return conditions: returns from an EU country usually take 1/3 working days. Returns from a non-EU country usually take 3/6 working days (any delays due to customs processes and/or inspections are beyond our control).
The refund or the exchange shipment will take place after verifying the returned product. For more information please look at the document General Terms of Sale.
Store Credit - Optional Refund Method
In certain circumstances, when a refund is requested, customers may be offered the option to receive a store credit instead of a refund to the original payment method. This option is entirely voluntary and will be applied only if the customer expressly and knowingly chooses to receive the refund in the form of store credit instead of a refund through the original payment method. Where required by applicable consumer protection laws, customers retain the right to request a refund using the original payment method. Store credit may be offered in the following situations:
- refund of a full order
- partial refund of an order
- refund of returned items
- refund of cancelled orders
If the customer selects store credit, the corresponding amount will be credited to the customer’s account and will be visible in the “My Account” section. Store credit will be applied to the value of the customer’s order at checkout when the customer is logged into their account. If the value of the order exceeds the available store credit, the remaining balance must be paid using another accepted payment method. Store credit is valid for 12 o 24 months from the date of issuance, unless otherwise specified.Store credit is non-transferable and cannot be exchanged for cash, except where required by applicable law.
For any questions or issues, you can check our FAQs or contact us at info@sease.it